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CSC's Corporate Social Responsibility Report is published annually. The report covers all operations under CSC’s control. Comparison data for the previous year is presented in accordance with the organisational model and operations of the year in question. Earlier key indicators have not been converted to reflect later changes.

As CSC does not have a direct or indirect holding of 50 per cent or more in any company, no information about companies in which CSC has holdings is included in our Corporate Social Responsibility Report.

CSC is aware of the challenges posed by gathering and collating data, and seeks to develop appropriate monitoring practices.

Formulae

Financial responsibility

The data used to calculate key indicators has been gathered from the accounting system and the audited Financial Statements. Key indicators have been calculated as follows:

Operating profit, % = operating profit / net sales

Return on equity = net result / equity

Return on investment = (net result + taxes + financial items) / capital employed

Quick ratio = financial assets / (current liabilities - advances received)

Current ratio = (financial assets + inventories) / current liabilities

Equity ratio = equity / balance sheet total*100

Gearing, % = balance sheet liabilities / net sales (12 months)

Social responsibility

Our data on HR responsibility are obtained from a variety of source systems, such as the working-hour monitoring system and personnel database. Designated HR management personnel collate the information and submit the key indicators and statistics required for the report. Key indicators have been calculated as follows:

Turnover =  (number of employees leaving the company 1 Jan–31 Dec) / (number of employees at 31 Dec) x 100%

Accident frequency = (number of accidents 1 Jan–31 Dec) / (1,000,000 work hours)

Sickness absence rate, % = (number of days of sickness absence 1 Jan–31 Dec) / (theoretical standard workings hours 1 Jan–31 Dec) x 100%

The Net Promoter Score (NPS) has been calculated as follows:

NPS = (number of promoters - number of detractors)/(number of respondents) * 100

Customer responses (on a scale of 0–10) were classified as follows: 0–6 = detractors, 7–8 = passive, 9–10 = promoters

Environmental responsibility

At our Espoo and Kajaani datacenters, the energy consumed by infrastructure and IT systems is separately monitored. Energy efficiency is measured as a PUE value (Power Usage Effectiveness) as follows:

PUE = (total energy used by the datacenter) / (energy used by servers)

The PUE value does not provide a complete picture of energy efficiency, as the datacenter’s usage rate should be accounted for. However, being the most internationally used benchmark, PUE was chosen as a key indicator due to its comparability.

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