Corporate Social Responsibility - Reporting principles and formulae
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CSC's Corporate Social Responsibility Report is published annually. The report covers all operations under CSC’s control. Comparison data for the previous year is presented in accordance with the organisational model and operations of the year in question. Earlier key indicators have not been converted to reflect later changes.
As CSC does not have a direct or indirect holding of 50 per cent or more in any company, no information about companies in which CSC has holdings is included in our Corporate Social Responsibility Report.
CSC is aware of the challenges posed by gathering and collating data, and seeks to develop appropriate monitoring practices.
The data used to calculate key indicators has been gathered from the accounting system and the audited Financial Statements. Key indicators have been calculated as follows:
Operating profit, % = operating profit / net sales
Return on equity = net result / equity
Return on investment = (net result + taxes + financial items) / capital employed
Quick ratio = financial assets / (current liabilities - advances received)
Current ratio = (financial assets + inventories) / current liabilities
Equity ratio = equity / balance sheet total*100
Gearing, % = balance sheet liabilities / net sales (12 months)
Our data on HR responsibility are obtained from a variety of source systems, such as the working-hour monitoring system and personnel database. Designated HR management personnel collate the information and submit the key indicators and statistics required for the report. Key indicators have been calculated as follows:
Turnover = (number of employees leaving the company 1 Jan–31 Dec) / (number of employees at 31 Dec) x 100%
Accident frequency = (number of accidents 1 Jan–31 Dec) / (1,000,000 work hours)
Sickness absence rate, % = (number of days of sickness absence 1 Jan–31 Dec) / (theoretical standard workings hours 1 Jan–31 Dec) x 100%
The Net Promoter Score (NPS) has been calculated as follows:
NPS = (number of promoters - number of detractors)/(number of respondents) * 100
Customer responses (on a scale of 0–10) were classified as follows: 0–6 = detractors, 7–8 = passive, 9–10 = promoters
At our Espoo and Kajaani datacenters, the energy consumed by infrastructure and IT systems is separately monitored. Energy efficiency is measured as a PUE value (Power Usage Effectiveness) as follows:
PUE = (total energy used by the datacenter) / (energy used by servers)
The PUE value does not provide a complete picture of energy efficiency, as the datacenter’s usage rate should be accounted for. However, being the most internationally used benchmark, PUE was chosen as a key indicator due to its comparability.